jet blues

jet blue is fabulous. but their crisis management is AWFUL. and their website, which at some point was fabulously un-fussy has proven to be NULL. where's the information? how can their flights still be disrupted after a storm that happened 4 days ago! why is there no explanation whatsoever? how can its customer service be permanently overwhelmed (understaffed), if they know that the situation is still an ongoing problem?? how can they tell people to simply call later in the month...! i mean, it is, in a way, a very jetblueishly unfussy thing to do. maybe v is not a good customer. we do like leather, though.

v is thus stranded in new york, which is not a bad thing unto itself.
but it is terribly irritating thing, to want to like a company and the company not allowing one to like it back. akin to the love conundrum, venus infers.